shipping available across India
|
Authentic and lab tested products
|
Rewards on each purchase
shipping available across India
Authentic and lab tested products
Rewards on each purchase
Refund & Return Policy
Effective Date: 26th January, 2026 | Last Updated: 26th January, 2026
Customer Satisfaction Priority
At japttava.com, customer satisfaction is our topmost priority. This Refund & Return Policy explains how you can return products, request refunds, or exchange items purchased from our website. By placing an order on our Site, you agree to this Policy.
1. Eligibility for Returns
- Returns are accepted within 3 days from the delivery date.
- To be eligible for a return:
- The product must be unused, in the same condition as received.
- The product must be in its original packaging with all tags, manuals, and accessories.
- Product unboxing video should be there of the time he had received the package of the product.
- Certain items are non-returnable, including:
- Customized or personalized items
- Sale or clearance items (if specified at checkout)
2. Return Process
To return a product:
Step 1: Contact Customer Support
Email us at support@japttava.com. Include your order number/ID and reason for return.
Step 2: Receive Authorization
Our team will confirm if your product is eligible for return and provide instructions.
Step 3: Ship the Product
Send the item back using the provided return address and packaging instructions.
Step 4: Inspection
Once we receive and inspect the product, we will notify you of the approval or rejection of your return.
3. Refunds
- Once your return is approved, a refund will be processed using the original payment method.
- Refund processing time may take 5–10 business days depending on your bank or payment provider.
- Shipping charges (if any) are non-refundable unless the return is due to our error.
- If the returned product is damaged, used, or not in its original condition, we reserve the right to refuse a refund.
4. Exchanges
- Exchanges are allowed if the product is defective, damaged, or incorrect.
- To request an exchange, follow the return process in Section 2.
- Exchanges are subject to product availability. If the requested item is not available, a refund will be issued instead.
5. Order Cancellation
- Orders can be cancelled before shipment by contacting customer support.
- Once an order is shipped, it cannot be cancelled, but it may be returned following this Return & Refund Policy.
6. Damaged or Defective Products
If you receive a defective or damaged product:
- Contact us immediately at support@japttava.com with photos of the product and unboxing video of the parcel
- We will provide a replacement or full refund, including shipping charges.
7. Shipping for Returns
- You are responsible for return shipping unless the return is due to our error or defective product.
- We recommend using a trackable shipping method.
- We are not responsible for returns lost in transit.