1. Order Cancellation Eligibility

• You may cancel an order before it is shipped.
• Orders that have already been dispatched or delivered cannot be canceled but may be returned according to our Refund & Return Policy.
• Customized, personalized, or special orders cannot be canceled once placed.

2. How to Cancel an Order

To cancel an order:

1. Contact Customer Support immediately via:

   📧 Email: support@japttava.com

2. Provide your order number and reason for cancellation.
3. Our team will confirm whether your order is eligible for cancellation.

3. Refunds for Canceled Orders

• If your cancellation is approved, a refund will be processed using the original payment method.
• Refunds may take 5–10 business days to appear in your account depending on your bank or payment provider.
• Any shipping charges paid at checkout are non-refundable, except in cases where the cancellation is due to our error.

4. Partial Cancellations

• Partial cancellations (cancelling specific items in a multi-item order) are subject to approval and item availability.
• Refunds for partial cancellations will be processed after verification.

5. Orders That Cannot Be Canceled

• Orders that have already been shipped or delivered
• Customized or personalized items
• Digital products, gift cards, or non-refundable promotional items

For these orders, you may request a return according to our Refund & Return Policy, if applicable.

6. Contact Us

For any questions about order cancellations, contact us: